ASSISTANT MANAGER - LEARNING & DEVELOPMENT - PEOPLE & CULTURE (KARACHI)

GENERAL PURPOSE

The position is mainly responsible for implementing the organization’s Learning and Development strategy. Plan and execute the employees’ development while identifying new skills and opportunities to enhance the organizational capability and help to achieve the organizational goals. The role mainly focuses on planning, coordinating, and executing employee learning & development initiatives that enhance individual capabilities and strengthen overall organizational performance.

Learning and Development

• Identify and coordinate training programs based on the Training Needs Assessment (TNA) and approved training budget.
• Develop and maintain annual and quarterly training calendars in coordination with departments.
• Inform Heads of Departments about upcoming trainings aligned with identified needs.
• Coordinate with internal and external trainers for effective training delivery.
• Organize and facilitate training sessions, workshops, and certification programs.
• Ensure logistical arrangements including venue, materials, trainer coordination, and attendance management.
• Support departmental training initiatives aligned with organizational learning objectives.
• Monitor implementation of the annual training pln and utilization of the training budget.
• Prepare quarterly reports on certifications conducted and training execution against the training calendar.
• Evaluate training effectiveness through feedback, assessments, and post-training evaluations.
• Maintain records of all training activities including attendance, TNA questionnaires, evaluation forms, request forms, trainer selection forms, and certification records.
• Maintain an updated training database for employee learning history.
• Analyze training feedback and recommend improvements to future programs.
• Support the development of internal trainers and subject-matter experts to strengthen organizational capability.

Employee Communication

• Execute an internal communications strategy for employees
• Ensure organisational initiatives and projects are successfully communicated to employees
• Plan, edit and write content for a variety of internal communications mediums, such as a staff intranet, monthly publication or regular email bulletin.
• Keep employees aware of progress
• Storyboard or translate ideas to the PR and Media
• Use social media to communicate with staff internally
• Deliver presentations at organisation’s employee events
• Draft messages or scripts from executive management team for presentation to employees in written or spoken form
• Ensure internal communications messages are consistent across all mediums and for different departments of the organisation
• Ensure internal communication messages are consistent with external communication messages
• Respond to feedback from staff and adjust communications content accordingly
• Handle the internal communication response to crisis situations which affect organisational perception and reputation
• Advise senior management team of developments throughout the organization, either face to face or  through regular written communication

P&C Statistics:

• To prepare the monthly dashboard report for Department and P&C committee
• To prepare reports and statistics as and when required by Head of P&C

Quality Assurance Management

• Responsible for developing & timely updating Org charts, Job Descriptions as per ISO requirements.
• To ensure all relevant documents are updated and controlled by QA.
• To ensure that employees personal files are maintained as per the ISO & Internal/ External audit requirements.
• Responsible to participate in ISO audit as P&C representative.
• Recommend ways to improve our employer brand
• Build the company’s professional external network

Competency Matrix:

Technical skills:

Writing skills: excellent writing, editing and proofreading skills as well as the journalistic ability to source stories from employees

Speaking skills: Strong speaking skills to give presentations to staff on periodic basis. Internal communications need sensitivity to an organisation’s goals and values and the ability to relay them to employees

Interpersonal skills: Good interpersonal and relationship-building skills and the confidence to deal with senior executives.

Creative skills: Creative ability to devise communication strategies

Digital skills: Familiarity with information technology, especially digital and video means of communication, is essential. Understanding the public sector communication requirement is crucial.

Management Skills:

• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.

Key Attributes

• Should have patience and understanding.
• Ability to listen before offering advice.
• Good P&C knowledge.
• Self-driven, strong sense of ownership.
• Keep confidential information to self, in large group settings
• Cool tempered

Qualification: MBA preferable in Human Resources  

Experience: 3-5 years, experience specifically in L&D will be preferred

Training/Courses/Skills (preferable):  MS Office,  Training & Development, Written Communication & familiarity with ISO9001:2015 QMS

Age Requirement: Min. 30 years

Domicile: Sindh

Gender: Male / Female

Location: Karachi