ASSISTANT MANAGER - TRAINING & DEVELOPMENT (KARACHI)

General Purpose:

This position will implement the training and development strategy of the organization, lead internal communications and conduct performance evaluation of employees. Plan and execute the employees’ development while identifying new skills and opportunities to enhance the organizational capability and help to achieve the organizational goals. Ensure employees are informed of necessary changes and development in the organization, and have a constant flow of information from Management. Responsible for rolling out annual performance management cycle, monitoring performance and ensure compliance with policy.

Job Responsibilities & Authorities:

Employee Communication

• Execute an internal communications strategy for employees
• Ensure organisational initiatives and projects are successfully communicated to employees
• Plan, edit and write content for a variety of internal communications mediums, such as a staff intranet, monthly publication or regular email bulletin.
• Keep employees aware of progress
• Storyboard or translate ideas to the PR and Media
• Use social media to communicate with staff internally
• Deliver presentations at organisation’s employee events
• Draft messages or scripts from executive management team for presentation to employees in written or spoken form
• Ensure internal communications messages are consistent across all mediums and for different departments of the organisation
• Ensure internal communication messages are consistent with external communication messages
• Respond to feedback from staff and adjust communications content accordingly
• Handle the internal communication response to crisis situations which affect organisational perception and reputation
• Advise senior management team of developments throughout the organization, either face to face or  through regular written communication

Learning and Development

• Responsible for training and development of employees based on the Training Needs Assessment and Training Budget of the organization
• Share quarterly report on certifications conducted and % of Trainings executed.
• Inform Head of Departments of upcoming trainings that match the requirement shared at start of the year.
• Maintains records of training and development activities; specifically, attendance, signed TNA Questionnaires, Evaluation Forms, Request Forms and Trainer Selection Forms.

Performance Management

• Draft and announce the Performance Management Cycle
• Run the briefing session for employees
• Manage the implementation and execution of goal setting stage, mid-year review, and final review and rating.
• Create the annual performance review cycle matrix for P&C committee’s approval
• Manage the promotion cycle, ensure all promotion justification forms are filled, discussed with Line Manager and presented to P&C Committee for approval
• Manage the Performance Improvement Plans over a cycle of tP&Cee months and ensure all necessary actions are taken by Employee and Line Manager

P&C Statistics:

• To prepare the monthly dashboard report for Department and P&C committee
• To prepare reports and statistics as and when required by Head of P&C

Quality Assurance Management

• Responsible for developing & timely updating Org charts, Job Descriptions as per ISO requirements.
• To ensure all relevant documents are updated and controlled by QA.
• To ensure that employees personal files are maintained as per the ISO & Internal/ External audit requirements.
• Responsible to participate in ISO audit as P&C representative.
• Recommend ways to improve our employer brand
• Build the company’s professional external network

Competency Matrix:

Technical skills:

Writing skills: excellent writing, editing and proofreading skills as well as the journalistic ability to source stories from employees

Speaking skills: Strong speaking skills to give presentations to staff on periodic basis. Internal communications need sensitivity to an organisation’s goals and values and the ability to relay them to employees

Interpersonal skills: Good interpersonal and relationship-building skills and the confidence to deal with senior executives.

Creative skills: Creative ability to devise communication strategies

Digital skills: Familiarity with information technology, especially digital and video means of communication, is essential. Understanding the public sector communication requirement is crucial.

Management Skills:

• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.

Key Attributes

• Should have patience and understanding.
• Ability to listen before offering advice.
• Good P&C knowledge.
• Self-driven, strong sense of ownership.
• Keep confidential information to self, in large group settings
• Cool tempered

Qualification: MBA preferable in Human Resources  

Experience: 3-5 years

Training/Courses/Skills (preferable):  MS Office,  Training & Development, Written Communication & familiarity with ISO9001:2015 QMS

Age Requirement: Min. 30 years

Domicile: Sindh

Gender: Male / Female

Location: Karachi