EMERGENCY TELE-COMMUNICATOR (KARACHI, HYDERABAD, SUKKUR)

GENERAL PURPOSE:

This position is responsible for direction receives and responds to wireless or other electronic communication for emergency assistance, mostly emergency medical services and/or dispatches appropriate units to response sites; does related work as required.

Reporting Structure:

• In Karachi Command and Control Center (CCC), Emergency Telecommunicators (ETCs) report directly to the Assistant Managers.
• In Hyderabad Command and Control Center (CCC), Shift Supervisors report to the Shift Supervisors

JOB RESPONSIBILITIES AND AUTHORITIES:

• Under direction receives from EMDs and responds to wireless and dispatches appropriate units to response sites; does related work as required.
• Obtains, verifies, and records the location of the emergency, the name of the caller, the nature, severity, and current status of the emergency, and obtains any other appropriate information needed to secure a full assessment of the circumstances.
• Maintains and facilitates communication with responding units by receiving and relaying information, including confidential information, to authorized personnel.
• Manage response time with respect to standards by using available resources
• Has to provide clear instructions and guidance to ambulance staff in emergency and non-emergency situations.
• Appropriate knowledge of area, tracker, MS-Office & Pro QA codes
• Responsible to move the ambulance from the nearest possible location.
• Use of soft, appropriate and nice wording with professionalism and well aware with soft communication skills.
• Responsible for data entries and record keeping if necessary.
• Any other task assigned by the Line Manager

COMPETENCY MATRIX:

Technical Skills

• Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
• Ability to interpret marked Pro QA codes to emergency situations

Management Skills

• Ability to read, write, speak, understand, or communicate in Urdu sufficiently and also in English if needed to perform the duties of this position.

• Excellent interpersonal skills
• Team building skills
• Analytical and problem solving skills
• Decision making skills
• Attention to detail and high level of accuracy
• Very effective organizational skills
• Stress management skills
• Time management skills

Key Attribute

• Knowledge of procedures used for emergency medical treatment.
• Knowledge of information required for documenting emergency situations and calls.
• Knowledge of emergency medical, fire, police, and other emergency terminology.
• Knowledge of procedures for dispatching emergency and nonemergency equipment and personnel.
• Knowledge of organizational lines of communication.
• Knowledge of the types, disadvantages, and advantages of available communication systems.
• Knowledge of security procedures involved in the dissemination of information.
• Knowledge of emergency management procedures.
• Knowledge of established safety procedures and guidelines.
• Knowledge of the geography and street locations of the community served.
• Knowledge of procedures for investigating and resolving complaints.
• Ability to provide clear instructions and guidance to callers in emergency situations.
• Ability to establish goals and set priorities.
• Ability to relay instructions or questions accurately and clearly.
• Ability to comprehend, interprets, and evaluates relevant information from various types of source materials.
• Ability to obtain and analyze facts to reach logical conclusions.
• Ability to read and discern visual images on a variety of media.
• Ability to obtain information from physically or emotionally distressed individuals.
• Ability to take accurate and complete messages.
• Ability to decode call locations using appropriate equipment.
• Ability to recognize incorrectly transmitted messages, codes, or error input.
• Ability to read road maps.
• Ability to collect information in Urdu and record it in English
• Ability to do data entries, prepare reports and statistical data and to keep accurate records.
• Ability to speak clearly, concisely, and in a professional manner. 

Qualification: Intermediate, preferably Bachelor’s Degree / Equivalent

Training/Courses: Soft Communication Skills & Area Knowledge

Experience: 1–2 years of experience

Age Requirement: Min. 25 years

Gender: Male / Female

Domicile (MANDATORY): Sindh

Job Location: Karachi, Hyderabad, Sukkur