Shift Supervisor – Sukkur – 08122023

GENERAL PURPOSE:

The Assistant Manager C&C is responsible for ensuring his shift, high quality Command & Control performance that are consistent with the policies and procedures laid down by the Sindh Integrated Emergency & Health Services

JOB RESPONSIBILITIES & AUTHORITIES:

Human Resource Management

  • Human Resources Management and ensures the maintenance of C&C decorum
  • Staff scheduling; ensure proper allocation of staff according to prescribed model
  • Ensures coverage for all staff absences & perform fill-in dispatch duties when necessary
  • Supervises the activities of dispatchers and lead dispatchers on all shifts as well as being available on call for questions from dispatchers or leads during off-duty hours
  • Evaluate the staff and provides coaching and counseling to staff when required
  • Implements all Human Resources Policies and Disciplinary Procedures

Command & Control Operations

  • Ensures that handing over and taking over procedures for the shift change takes place according to the prescribed protocol.
  • Provides shift reports about staff, software, equipment and data Status on daily basis.
  • Facilitates the production of necessary documents and recordings when required.
  • Liaises with the stations of operational field to ensure that communication protocol is being followed.
  • Follows the policies and procedures for maintenance of equipment and availability are followed to all C&C Equipment is functional at all times.
  • Maintain maps, manuals and other materials used in the Communications Center
  • Inspection of cubicles for cleanliness, maintenance and preference set-up
  • Oversee & complete any outstanding Front Office duty issue’s as per the requirement
  • Assuming responsibility for any urgent matters on behalf of Management
  • Liaises with the Manager & Assistant Manager C&C to ensure seamless cooperation between teams
  • Ensures visual security of sensitive and confidential computerized data
  • Monitor the arrival and departure process for all staff of shift
  • Develops contingency plans in the event of Disaster and Emergencies
  • Assuming the role of controller in case of emergency situations until relieved by senior management
  • Records individual EMD & CWO performance in the shift
  • Screens and addresses complaints from the community regarding dispatch services
  • Shares relevant information with team members as appropriate
  • Any other task assigned by the Assistant Manager Command & Control.

COMPETENCY MATRIX:

Technical Skills

  • Proficiency in MS Office.
  • Excellent trouble shooting skills

Management Skills

  • Team building
  • Good communication skills
  • Leadership capabilities to lead projects to successful completion
  • Excellent interpersonal skills

Key Attribute

  • Strong beneficiary/customer focus
  • Able to work with diverse groups of people.
  • Aware of the Law and Order situation in the city and its impact on the operations
  • The ability to remain calm under pressure.

Sound judgment, professionalism and a positive attitude.

Qualification: Graduation

Experience: 2-4 Years

Age: Min. 25 years

Gender: Male

Apply for this position

Allowed Type(s): .pdf, .doc, .docx