Senior Manager - Research, Development & Education

GENERAL PURPOSE:

Senior Manager – Research, Development & Education’s role will be to facilitate a continuous up gradation of Medical skills of the Ambulatory workforce, which requires them to work in close coordination during recruitment, induction and on job assessment of Medical staff. It requires strategically develop ways on satisfying internal and external customer requirements and quality service with in Emergency Medical Services for Sindh. To accomplish the key initiatives of the program, there will be specific approaches required to scale up and improve the services to strengthen the clinical training programs.

JOB RESPONSIBILITIES & AUTHORITIES:

This role is to undertake the following overall responsibilities:

• Ensure that processes needed for the training assessment are established, implemented and maintained.
• Report to senior management within SIEHS on the performance of the Medical Staff based on regular TNA and mark needs for improvement.
• Ensure the promotion of awareness of customer requirements throughout the organization.
• Liaise with the external assessment body on matters related to the external accreditation process.
• Ensure that a document control procedure is adopted to approve, review and update all changes to critical documents within the scope of Research, Development & Education.
• Ensure that records are established and maintained to provide evidence that the Training procedures are being followed and appraised in a cyclic manner.
• Guides organization through the deployment of certification processes.
• Assists and encourages the development of objectives, strategies and plans aimed at achieving customer satisfaction and the efficient use of an organization’s resources.
• Assists in the identification of formal standards and regulatory codes appropriate to the organization’s needs.
• Assists in the implementation of statistical methodologies and quality tools to monitor and control quality.
• Establish, implement and maintain a Training and Development System for SIEHS employees.
• In coordination with People & Culture department, maintain database/record of the trainings performed, for future planning/performance appraisals as well as Audits.
• Establish and maintain a Complaint Management System, and utilize the data for quality improvement.

COMPETENCY MATRIX:

Technical Skills

• MS- Office Skills, mandatory
• Familiarity with the tools, concepts and methodologies of Training Content Development, Pedagogy, and Delivering Training
• Certification: BLS, ALS, ACLS and PALS, any additional medical certification is preferable

Management Skills

• Strong oral and written communication skills with strong presentation skills.
• Teamwork and collaboration skills; ability to work with senior management.
• Excellent analytical abilities to grasp the key points from complicated details and assessments.
• Good leadership capabilities to strategically execute year round training plan.
• Be able to manage teams – both internal and external clients.

Key Attributes

• Be a confident and clear communicator
• Be capable of operating autonomously within predefined parameters.
• Be able to capture client requirements, scope and cost a project.
• Knowledge of the businesses
• Can able to work effectively under pressure
• Should be dedicated to provide exceptional service to the company

Qualification: MBBS from an HEC recognized institution. Post-graduation in a specialty, or MBA, preferable.

Training/Courses: Diploma/Certification in the Quality Management or related fields is preferable. Quality certification programs like Six Sigma, ISO 9001 may be offered after joining.

Experience:  6-10 years experience in healthcare, with exposure to quality systems as well as healthcare training & development.

Age: Minimun 32 years

Domicile: Sindh

Gender: Male/female