Emergency Tele-communicator – Sukkur – 08122023

GENERAL PURPOSE:

This position is responsible for direction receives and responds to wireless or other electronic communication for emergency assistance, mostly emergency medical services and/or dispatches appropriate units to response sites; does related work as required.

JOB RESPONSIBILITIES AND AUTHORITIES:

  • Under direction receives from EMDs and responds to wireless and dispatches appropriate units to response sites; does related work as required.
  • Obtains, verifies, and records the location of the emergency, the name of the caller, the nature, severity, and current status of the emergency, and obtains any other appropriate information needed to secure a full assessment of the circumstances.
  • Maintains and facilitates communication with responding units by receiving and relaying information, including confidential information, to authorized personnel.
  • Manage response time with respect to standards by using available resources
  • Has to provide clear instructions and guidance to ambulance staff in emergency and non-emergency situations.
  • Appropriate knowledge of area, tracker, MS-Office & Pro QA codes
  • Responsible to move the ambulance from the nearest possible location.
  • Use of soft, appropriate and nice wording with professionalism and well aware with soft communication skills.
  • Responsible for data entries and record keeping if necessary.
  • Any other task assigned by the Shift Supervisor.

 COMPETENCY MATRIX:

Technical Skills

  •  Ability to learn to utilize various types of electronic and/or manual recording and information system used by the agency, office, or related units.
  • Ability to interpret marked Pro QA codes to emergency situations

Management Skills

  • Ability to read, write, speak, understand, or communicate in Urdu sufficiently and also in English if needed to perform the duties of this position.
  • Excellent interpersonal skills
  • Team building skills
  • Analytical and problem solving skills
  • Decision making skills
  • Attention to detail and high level of accuracy
  • Very effective organizational skills
  • Stress management skills
  • Time management skills

Key Attribute

  • Knowledge of procedures used for emergency medical treatment.
  • Knowledge of information required for documenting emergency situations and calls.
  • Knowledge of emergency medical, fire, police, and other emergency terminology.
  • Knowledge of procedures for dispatching emergency and nonemergency equipment and personnel.
  • Knowledge of organizational lines of communication.
  • Knowledge of the types, disadvantages, and advantages of available communication system.
  • Knowledge of security procedures involved in the dissemination of information.
  • Knowledge of emergency management procedures.
  • Knowledge of established safety procedures and guidelines.
  • Knowledge of the geography and street locations of the community served.
  • Knowledge of procedures for investigating and resolving complaints.
  • Ability to provide clear instructions and guidance to callers in emergency situations.
  • Ability to establish goals and set priorities.
  • Ability to relay instructions or questions accurately and clearly.
  • Ability to comprehend, interprets, and evaluates relevant information from various types of source materials.
  • Ability to obtain and analyze facts to reach logical conclusions.
  • Ability to read and discern visual images on a variety of media.
  • Ability to obtain information from physically or emotionally distressed individuals.
  • Ability to take accurate and complete messages.
  • Ability to decode call locations using appropriate equipment.
  • Ability to recognize incorrectly transmitted messages, codes, or error input.
  • Ability to read road maps.
  • Ability to collect information in Urdu and record it in English
  • Ability to do data entries, prepare reports and statistical data and to keep accurate records.
  • Ability to speak clearly, concisely, and in a professional manner.
  • Ability to maintain the confidentiality of information received.
  • Ability to make entries to the NCIC and SCIC and maintain those records in current condition.

Qualification: Intermediate preferably Graduation / Equivalent

Experience:  1-2 Years

Age: Min. 25 years

Gender: Male / Female

Job Category: Command & Control
Job Location: SUKKUR

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