Emergency Medical Dispatcher – Hyderabad – 08122023

GENERAL PURPOSE:

This position is responsible for direction receives and responds to telephone or other electronic requests for emergency assistance, mostly emergency medical services and/or dispatches appropriate units to response sites; does related work as required.

JOB RESPONSIBILITIES:

  • Answer routine inquiries and information seeking calls very politely and tactfully with soft and nice tone.
  • Determine dispatch code and allocate resources related to requirements and pass the information timely to the Dispatcher for dispatch units in accordance with the established procedure
  • Efficient in using Medical Priority Dispatch System after training
  • Has soft communication skills & professionalism
  • Area Knowledge , tracker knowledge and its using proficiency
  • Has Computer & Telephone operating ethics with cleanliness of cubical area
  • Know & follow all the SOPs, principles and policies which are predefined by department & organization.
  • Continuous personal grooming by participating in sessions done by any authorized personnel
  • Applicable knowledge of Pro-QA software and other resources used in Command & Control.
  • Any other task assigned by the Shift Supervisor.

COMPETENCY MATRIX:

Technical Skills

  • Ability to operate a Computer Aided Dispatch (CAD) system.
  • Ability to read and discern visual images on a variety of media.
  • Ability to interpret marked Pro QA codes to emergency situations
  • Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

Management Skills

  • Ability to read, write, speak, understand, and communicate in Urdu sufficiently and English
  • Excellent interpersonal skills
  • Analytical and problem solving skills
  • Attention to detail and high level of accuracy
  • Stress management skills
  • Time management skills

Key Attribute

  • Knowledge of procedures used for emergency medical treatment.
  • Knowledge of information required for documenting emergency situations and calls.
  • Knowledge of emergency medical, fire, police, and other emergency terminology.
  • Knowledge of procedures for dispatching emergency and nonemergency equipment and personnel.
  • Knowledge of organizational lines of communication.
  • Knowledge of security procedures involved in the dissemination of information.
  • Knowledge of emergency management procedures.
  • Knowledge of established safety procedures and guidelines.
  • Knowledge of the geography and street locations of the community served.
  • Ability to relay instructions or questions accurately and clearly.
  • Ability to comprehend, interprets, and evaluates relevant information from various types of source materials.
  • Ability to work both independently and as part of a team.
  • Ability to take accurate and complete messages.
  • Ability to decode call locations using appropriate equipment.
  • Ability to recognize incorrectly transmitted messages, codes, or error input.
  • Ability to read road maps.
  • Ability to collect information from both English speaking and non-English speaking individuals.
  • Ability to speak clearly, concisely, and in a professional manner.
  • Ability to ensure that calls are sent accurately and promptly.
  • Ability to maintain the confidentiality of information received

Qualification: Graduation/Equivalent

Experience:  2-3 Years

Age: Min. 25 years

Gender: Male / Female

Job Category: Command & Control
Job Type: Full Time
Job Location: Hyderabad

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